State Farm® Insurance Agent Olga Serrato
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Antonio García
November 7, 2024
"Nos atendió en forma Excelente, muy amable. Atenta y nos dio una información precisa. Realmente recomiendo ALONDRA te daría 12 estrella pero solo hay 5…, lástima."
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service Alondra provided at our State Farm office. If you ever have any more questions or need assistance with your Auto or Homeowners insurance, we’re here to help! "
Xochitl Alvarado
November 6, 2024
"Alondra fue una excelente persona, con mucho conocimiento y contestó todas mis preguntas y dudas. Alondra is a excelente person with alot of knowledge. She answer all my questions and she resolved my situation. Great job Alondra."
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
Margarita Martinez
November 6, 2024
"Muy servicial y profesional"
"Margarita, thank you so much for the five-star review! It really helps out our local insurance here in Salt Lake City. We are looking forward for a longtime relationship with our Agency!"
David Thang
November 5, 2024
"They helped me with my drive safe and save, very nice and answered my questions."
"David, thank you for your wonderful review! We are thrilled to hear that you found our service excellent and our explanations helpful. Your satisfaction is our priority. Please don't hesitate to reach out if you have any more questions regarding your auto insurance with us!"
Rookie of Utah
October 22, 2024
"1 Star is the lowest score unfortunately. Stay away from this office , first they judge because you are hispanic , they assume you dont speak english and they talk to you like you dont know what day is today. They are very slow , you call them for a policy quote and they cant give you the quote because looks like they dont have time . They always say they gonna call you and they dont call you back . I got kick out from the company because they said I have too many claims in a short period of time (this I understand) , but they let you known you wont be able to renew your policy and that is the last thing you hear from them , they dont help you to find another company or agent or any other option they just dont care about you anymore . This Agent Olga Serrato talk to you in a very arrogant way and by the way she doesnt let you talk , And talks to you like you dont understand anything about car insurance or you dont speak english (even if you speak better english then them) . They offer you state farm products like credit cards and when you ask them what is the APR they dont know . I am not sure if this location helps the hispanic community or not , because they treat us very disrespectful, especially judging you by the way you talk or look .. And thinking they are the only ones who speak english or sale insurance policies. I will not recommend this location to anyone."
"Rookie of Utah, thank you for taking the time to share your experience. We're sorry to hear that you felt your visit did not meet your expectations. We strive to provide the best service possible, and your feedback is valuable in helping us improve. Regarding your comments, after reviewing our records, we were unable to find any information regarding your visit. Additionally, multiple products you mentioned are not offered at our office. It's possible that your experience may have occurred at a different location. We understand your frustrations and are still open to addressing your concerns. We would love the opportunity to make things right at our office. Please feel free to reach out to me directly at 801-906-0822. Your satisfaction is important to us, and we hope to resolve this issue. Thank you again for your feedback, and we hope to hear from you soon. Best regards, Olga Serrato, Agent"
Frederick Delgado
October 21, 2024
"Muy buena atención al cliente. Ofrecen gran servicio con los seguros de auto recomendados al 100%"
"Frederick, Thank you for leaving us a 5 star rating! It's always great to hear what our customers appreciate about our local insurance agency. We're happy to see we've went beyond your expectations."
Maria Bahena
October 15, 2024
"Excelente trato"
"Maria, we really appreciate you taking time out of your day to leave us a kind review. It's great to hear that we were able to take care of your insurance needs!"
Ramon Montelongo
October 10, 2024
"Olga Serrao provides great service and expkin all my policies, auto, homeowners and life policies"
"Ramon, thank you for your 5-star review! It's always great to receive positive recognition from our customers. We are happy that we were able to provide a great experience for you with your Auto and Homeowners policy here in Salt Lake City!"
Federico Miranda
October 9, 2024
"Muy bien servicio, me salvo y me ayudo con mis preguntas."
"Federico, We want to thank you for always being an awesome client and we appreciate you leaving us a fantastic review! We look forward to further assisting you with all of your insurance needs."
Carlos Flores
October 7, 2024
"They are always great in customer service, explaining all the coverages of my auto and homeowners policies. I recommend to my friends and family!"
"Carlos, thank you for your kind words! We are thrilled to hear you had an excellent experience with our local insurance agency here in Salt Lake City."
Rene Orozco
October 4, 2024
"I've worked with Olga and her team for about 3 years and they are excellent at this insurance stuff. Highly recommend them!! Thank you Olga Serrato State Farm for all of your help."
"Rene, we're so grateful that you took the time to share your feedback with us. It's our pleasure to serve you. We are happy to hear that you have had great experiences with our local Salt Lake City team! Thank you for sharing. "
Andrew Powell
September 12, 2024
"Very happy with the service I have received thus far. Cesilia has been responsive, understanding, and helpful. I think my last insurance company was trying to force me to quit. My premiums with State Farm are almost 50% less! All that, and my old insurance company never answered their phone once in the five years I paid their premiums."
"Andrew, Thanks so much for sharing! We are thrilled to hear that you had such a positive experience working with Cesilia and glad that we were able to take care of your auto and home insurance needs in a timely matter, We look forward to servicing you and your family!"
Braxton Nicholls
August 20, 2024
"Really Great Service 100% Recommended‼️🙏🏽"
"Braxton, We appreciate your trust in our brand and for being a valued customer. It is customers like you who make our work so fulfilling. We look forward to serving you again in the future! "
Dolores Tellez
August 18, 2024
"Excelente servicio, buenos para explicar todo y contestar todas mis preguntas."
"Dolores, your positive feedback means a lot to us. Our local Statefarm office strives to provide excellent customer service. Your review not only validates our efforts but also encourages us to continue delivering the best possible service. Thank you. "
Lucio Lona
August 18, 2024
"Muy feliz con el servicio que dan. Todos son muy amables y hablan Español. 10/10"
"Lucio, Thank you for giving us such a thoughtful review! Our local office is proud to provide service in English and Spanish fluently. We appreciate your rating and look forward to servicing you again!"
Chelsea De Santiago
August 15, 2024
"People here are so welcoming! They were able to answer all my questions. Very good experience"
"Chelsea, thank you for this wonderful five-star review! We are delighted to hear that you found our team welcoming and that we could address all of your questions. Your satisfaction is our top priority, and we are glad you had a positive experience with our local insurance agency. "
Scarlett Menjivar
August 15, 2024
"Very nice and friendly staff. Great experience!"
"Scarlett, thank you so much for your kind words! We are happy to hear that you had a great experience with our team!"
Alejandro Belman
August 13, 2024
"todo estuvo muy bien.el servicio para conseguir la póliza de auto fue muy rápido el proceso . estoy contento el personal fue muy amable y recomiendo esta agencia.gracias"
"Alejandro, thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with our insurance agency, and that our team was able to assist you quickly and courteously with your auto insurance needs. Your recommendation means a lot to us!"
Antonio Carmona
August 6, 2024
"Good customer service, the employees are very nice, very good prices, I would recommend 10/10"
"Antonio, thank you for this fantastic five-star review! We are thrilled to hear that you had a positive experience with our customer serive and pricing. Your recommendation is highly appreciated!"
Garigaldi Gomez
August 5, 2024
"Buen servicio al cliente, me ayudan con mi auto pólizas."
"Garigaldi, thank you for your positive feedback! We are so glad to hear that you were satisfied with our customer service and that we were able to assist you with your auto policies. If you have any more questions or need further assistance, please don't hesitate to reach out to our office! "
Neftali Menjivar
August 2, 2024
"Such a great experience, from the first step you take inside everyone is so nice and welcoming. Answered all my questions, took the time to explain life and health insurance."
"Neftali, thank you so much for your glowing review! We are thrilled to hear that you had a great experience with our local insurance agency. Providing excellent customer service and ensuring that all of your questions are answered regarding life, health, auto, and home insurance is always our top priority. "
Samantha arencibia
August 1, 2024
"They give really good service"
"Thank you for leaving us a review Samantha! We strive to provide the best service and value. We look forward to keep doing the same for you."
Jose Trujillo
July 31, 2024
"Buen lugar muy buena atención"
"Jose, Thank you for the 5-star review! We value your feedback and can’t wait to serve you again."
Vanessa Rodriguez
July 31, 2024
"Super professional!!! 👏🏽"
"Hi Vanessa, thank you so much for taking the time to leave our local insurance agency a five-star review! We are so glad that our team was able to provide you with the best service possible. "
Ottis Corado
July 29, 2024
"Muy buena atención ecxelentes personas amables y todos los detalles de las coverturas de auto y casa"
"Ottis, thank you for the fantastic review! We are thrilled to hear that you had such a positive experience with our local insurance agency, and that you found our team to be friendly and helpful when explaining auto and home insurance."