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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Felipe Gonzalez

Felipe Gonzalez

November 27, 2024

5  out of  5
rating by Felipe Gonzalez
"Todo estuvo perfecto en atención gracias"
We responded:
"Felipe, thank you for your kind words and for sharing your 5-star review with the rest of our community. It helps our local insurance agency a lot!"
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Arm Gran

November 27, 2024

5  out of  5
rating by Arm Gran
"Exelente attention , gracias mil por tan cordial SERVICIO!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service Cesilia provided at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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María Bahena

November 26, 2024

5  out of  5
rating by María Bahena
"Amazing staff! here at Stare farm. I have been having a policy with them for about 5years and every time I want to do a change to my policy they gladly help! We just changed one vehicle and got a free pie!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your auto insurance needs. "
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Pablo Aguilar Aguas

November 26, 2024

5  out of  5
rating by Pablo Aguilar Aguas
"Alondra nos atendió muy amablemente y nos dio muy buena información a cerca de nuestras preguntas"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future with your auto or homeowners insurance, please don’t hesitate to reach out. We are here to help!"
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Sandrina Laroche

November 25, 2024

5  out of  5
rating by Sandrina Laroche
"Amazing and professional service. Thank you."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Felix Ortiz

November 25, 2024

5  out of  5
rating by Felix Ortiz
"Alondra provided great customer service and helped me with my homeowners insurance. I highly recommend to come and visit Olga Serrato Insurance Agency!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service with your auto insurance needs. Your recommendation means a lot to us! "
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Mark B

November 25, 2024

5  out of  5
rating by Mark B
"Excellent, expert service. Lovely friendly people; 5 out of 5."
We responded:
"Thank you so much for your kind words and glowing five-star review! We are thrilled to hear that you had a wonderful experience with our team at the agency. We truly appreciate your kind words and look forward to assisting you again in the future! "
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Juan Cordova

November 22, 2024

5  out of  5
rating by Juan Cordova
"Excelente servicio"
We responded:
"Thank you, Juan, for taking the time to give us a 5-star review! We are glad we were able to provide with excellent service for you and your family. "
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miguel ramos

November 22, 2024

5  out of  5
rating by miguel ramos
"Me gusta mucho la atencion que me ofrecen. Y estoy muy contento por la compañía!"
We responded:
"Very kind of you, Miguel. Thanks for your positive feedback!"
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John Marshall

November 21, 2024

5  out of  5
rating by John Marshall
"Wow!!! Such an amazing office. They are so helpful and positive"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Eric Arias

November 20, 2024

5  out of  5
rating by Eric Arias
"Hola !! Me atendió Alondra y fue muy amable y me ayudó en todo lo que ocupaba , la recomiendo mucho 😉"
We responded:
"Eric, we are happy to hear about your great experience. Alondra loves to help our customers with all of their insurance needs. Thank you for leaving our local insurance agency a five- star review!"
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Yuleidis Ramírez

November 14, 2024

5  out of  5
rating by Yuleidis Ramírez
"Excelente , se lo recomiendo muy buen trato ."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Andrey Arturo Batista

November 14, 2024

5  out of  5
rating by Andrey Arturo Batista
"Excelente servicio"
We responded:
"Thank you for reviewing our Local State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your auto and home insurance needs."
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Geovani Lopez

November 12, 2024

5  out of  5
rating by Geovani Lopez
"Olga and team have always been very helpful, with my auto and homeowners insurance. I invite you to come and visit them!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office here in Salt Lake City. If you ever need any assistance in the future with your insurance needs, please don’t hesitate to reach out. We are here to help!"
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Antonio García

November 7, 2024

5  out of  5
rating by Antonio García
"Nos atendió en forma Excelente, muy amable. Atenta y nos dio una información precisa. Realmente recomiendo ALONDRA te daría 12 estrella pero solo hay 5…, lástima."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service Alondra provided at our State Farm office. If you ever have any more questions or need assistance with your Auto or Homeowners insurance, we’re here to help! "
Profile photo of Xochitl Alvarado

Xochitl Alvarado

November 6, 2024

5  out of  5
rating by Xochitl Alvarado
"Alondra fue una excelente persona, con mucho conocimiento y contestó todas mis preguntas y dudas. Alondra is a excelente person with alot of knowledge. She answer all my questions and she resolved my situation. Great job Alondra."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Margarita Martinez

November 6, 2024

5  out of  5
rating by Margarita Martinez
"Muy servicial y profesional"
We responded:
"Margarita, thank you so much for the five-star review! It really helps out our local insurance here in Salt Lake City. We are looking forward for a longtime relationship with our Agency!"
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David Thang

November 5, 2024

5  out of  5
rating by David Thang
"They helped me with my drive safe and save, very nice and answered my questions."
We responded:
"David, thank you for your wonderful review! We are thrilled to hear that you found our service excellent and our explanations helpful. Your satisfaction is our priority. Please don't hesitate to reach out if you have any more questions regarding your auto insurance with us!"
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Rookie of Utah

October 22, 2024

1  out of  5
rating by Rookie of Utah
"1 Star is the lowest score unfortunately. Stay away from this office , first they judge because you are hispanic , they assume you dont speak english and they talk to you like you dont know what day is today. They are very slow , you call them for a policy quote and they cant give you the quote because looks like they dont have time . They always say they gonna call you and they dont call you back . I got kick out from the company because they said I have too many claims in a short period of time (this I understand) , but they let you known you wont be able to renew your policy and that is the last thing you hear from them , they dont help you to find another company or agent or any other option they just dont care about you anymore . This Agent Olga Serrato talk to you in a very arrogant way and by the way she doesnt let you talk , And talks to you like you dont understand anything about car insurance or you dont speak english (even if you speak better english then them) . They offer you state farm products like credit cards and when you ask them what is the APR they dont know . I am not sure if this location helps the hispanic community or not , because they treat us very disrespectful, especially judging you by the way you talk or look .. And thinking they are the only ones who speak english or sale insurance policies. I will not recommend this location to anyone."
We responded:
"Rookie of Utah, thank you for taking the time to share your experience. We're sorry to hear that you felt your visit did not meet your expectations. We strive to provide the best service possible, and your feedback is valuable in helping us improve. Regarding your comments, after reviewing our records, we were unable to find any information regarding your visit. Additionally, multiple products you mentioned are not offered at our office. It's possible that your experience may have occurred at a different location. We understand your frustrations and are still open to addressing your concerns. We would love the opportunity to make things right at our office. Please feel free to reach out to me directly at 801-906-0822. Your satisfaction is important to us, and we hope to resolve this issue. Thank you again for your feedback, and we hope to hear from you soon. Best regards, Olga Serrato, Agent"
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Frederick Delgado

October 21, 2024

5  out of  5
rating by Frederick Delgado
"Muy buena atención al cliente. Ofrecen gran servicio con los seguros de auto recomendados al 100%"
We responded:
"Frederick, Thank you for leaving us a 5 star rating! It's always great to hear what our customers appreciate about our local insurance agency. We're happy to see we've went beyond your expectations."
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Maria Bahena

October 15, 2024

5  out of  5
rating by Maria Bahena
"Excelente trato"
We responded:
"Maria, we really appreciate you taking time out of your day to leave us a kind review. It's great to hear that we were able to take care of your insurance needs!"
Profile photo of Ramon Montelongo

Ramon Montelongo

October 10, 2024

5  out of  5
rating by Ramon Montelongo
"Olga Serrao provides great service and expkin all my policies, auto, homeowners and life policies"
We responded:
"Ramon, thank you for your 5-star review! It's always great to receive positive recognition from our customers. We are happy that we were able to provide a great experience for you with your Auto and Homeowners policy here in Salt Lake City!"
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Federico Miranda

October 9, 2024

5  out of  5
rating by Federico Miranda
"Muy bien servicio, me salvo y me ayudo con mis preguntas."
We responded:
"Federico, We want to thank you for always being an awesome client and we appreciate you leaving us a fantastic review! We look forward to further assisting you with all of your insurance needs."
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Carlos Flores

October 7, 2024

5  out of  5
rating by Carlos Flores
"They are always great in customer service, explaining all the coverages of my auto and homeowners policies. I recommend to my friends and family!"
We responded:
"Carlos, thank you for your kind words! We are thrilled to hear you had an excellent experience with our local insurance agency here in Salt Lake City."
Profile photo of Rene Orozco

Rene Orozco

October 4, 2024

5  out of  5
rating by Rene Orozco
"I've worked with Olga and her team for about 3 years and they are excellent at this insurance stuff. Highly recommend them!! Thank you Olga Serrato State Farm for all of your help."
We responded:
"Rene, we're so grateful that you took the time to share your feedback with us. It's our pleasure to serve you. We are happy to hear that you have had great experiences with our local Salt Lake City team! Thank you for sharing. "